Dry Eye Patient Management: Elevating Care by Designing the Experience

By April Jasper, OD, FAAO Dry eye disease is one of the most common conditions we see in practice, yet it’s also one of the most misunderstood—by patients and, at times, by the practices treating it. Too often, dry eye care becomes reactive: a complaint, a quick recommendation, and a prescription. What patients are really looking for, however, is something far more comprehensive. They want to feel heard.