Optimizing Team Engagement

By April Jasper, OD, FAAO In today’s optometric practice, where change is constant and expectations are high, the success of our patient care and business performance is deeply intertwined with something often labeled a “soft skill”: team engagement. However, what I’ve come to realize is that team engagement isn’t soft at all—it’s strategic. It’s measurable. And it may be the single most overlooked key to practice growth.